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Restore your purchase

New phone, reinstalled the app, or the app suddenly thinks you're on the free tier? Your subscription isn't gone — it just needs to be reconnected.

Restore from the App Store

  1. Make sure you're signed in to the same Apple ID you bought with (Settings → your name).
  2. Open Mistero, go to Settings inside the app, and tap Restore Purchases.
  3. Give it a few seconds — your plan should unlock immediately.

Still showing as unsubscribed?

  • Check the subscription is active: Settings → your name →Subscriptions.
  • Force-quit the app and reopen it.
  • If it's active there but still locked in the app, email [email protected] — we'll sort it quickly.
Still stuck?

Email us — a human replies, usually within a few hours.

Email support