Restore your purchase
New phone, reinstalled the app, or the app suddenly thinks you're on the free tier? Your subscription isn't gone — it just needs to be reconnected.
Restore from the App Store
- Make sure you're signed in to the same Apple ID you bought with (Settings → your name).
- Open Mistero, go to Settings inside the app, and tap Restore Purchases.
- Give it a few seconds — your plan should unlock immediately.
Still showing as unsubscribed?
- Check the subscription is active: Settings → your name →Subscriptions.
- Force-quit the app and reopen it.
- If it's active there but still locked in the app, email [email protected] — we'll sort it quickly.
Still stuck?
Email supportEmail us — a human replies, usually within a few hours.