How refunds work

Mistero VPN subscriptions are bought through the App Store, and Apple processes every payment — so refunds go through Apple too.

Request a refund from Apple

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Mistero VPN charge and choose Request a refund.
3. Pick a reason and submit — Apple usually decides within 48 hours.

Apple makes the final call and returns the money to the payment method on your Apple ID. If you get stuck, email us — we'll help you through it.

After the refund

• Your subscription ends when Apple issues the refund.
• Your account itself stays open unless you ask us to delete it.

The full policy lives in our refund policy.