The Mistero VPN network is a no-logs network. While you are connected to our service, Mistero VPN does not store your browsing activity, your DNS queries or your originating IP address, and therefore cannot identify users when provided with an IP address belonging to one of our servers. We keep no record linking your account to a destination, and no record linking your real IP address to the IP address you appear as, and we do not store session timestamps tied to your activity. Additionally, Mistero VPN cannot disclose information about the applications or services used by our users while connected to our services, as Mistero VPN does not store this information. This does not mean we process no data at all: the sections below list what we do process.
1. Information We May Collect
Information we collect and process.
“Personal Information” is information that identifies you or another person, such as your first and last name, physical address, email address, telephone number, fax number, and Social Security number (SSN), information stored within your device. Information that does not directly identify you but can reasonably be used to identify you—such as your device’s serial number—may still constitute Personal Information.
We collect only the limited information needed to run Mistero VPN. We do not collect information about your VPN traffic (see above). We process:
- Account information — your account email address and a password hash, to sign you in and recover your account.
- Subscription information — your plan, renewal date and payment records; payments are processed through the App Store and payment records are held by Apple.
- Aggregate server health — anonymous counters such as total load per server, used to route you to a fast server and not traceable to any individual.
- App analytics and advertising identifiers — the iOS app collects device identifiers and usage events, as disclosed on our App Store privacy label, to improve the app and measure marketing; this concerns the app, not your VPN traffic.
Non-Personal Information
We collect your non-personal information with your consent when you send us feedback, including your device information (system version, device model, and system language).
Information You Provide
We may collect information that you provide when you communicate with us.
2. How We Use Information
We use the information above to provide and maintain our Service (for example, signing you in, confirming your subscription and routing you to a fast server), to improve Mistero VPN and to better adapt the Service to your needs, and to measure our marketing. Where the law requires your consent, we ask for it.
Product Quality
When you reach out to us about any product quality issue, we will ask for your consent to send us specific information about your device, such as the iOS version, device model, and system language. This helps us resolve problems faster and improve the product experience.
3. Security
Mistero VPN is committed to safeguarding the confidentiality of your information. We employ administrative, physical, and electronic measures designed to protect the information we process from unauthorized access and use. Please be aware that no security measure is completely impenetrable or guaranteed to prevent unauthorized access to or use of your information.
Legal requests
If we receive a valid legal request, we can provide only information we hold, such as whether an email address has an active subscription. We do not hold records of your browsing activity.
Contact Us
If you have any questions or comments about this Policy or our privacy practices, or if you wish to report any violations of the Policy or abuse of the Services, please contact us at [email protected].
Last Updated On: Oct 28, 2026